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We appreciate your interest in our sessions . To ensure a positive experience for all participants, please familiarise yourself with our refund and cancellation policy:

1. All Purchases are Final:

  • a. As an operating cow sanctuary, all transactions are non-refundable.

  • b. Once a session is booked and confirmed, the purchase is considered final.

2. Session Rescheduling:

  • a. We understand that unforeseen circumstances may arise. Participants may request to reschedule their session.

  • b. To be eligible for rescheduling, participants must contact us at at least 48 hours before their booked session date.

3. Digital Gift Card Option:

  • a. In lieu of a refund, we offer the option to receive a digital gift card for the full amount of the booked session.

  • b. The digital gift card can be used for future sessions or other services at our sanctuary.

4. Communication Requirement:

  • a. Participants must contact us within 48 hours of their booked session date to request rescheduling or a digital gift card.

  • b. Requests made after this timeframe may not be accommodated.

5. Contact Information:

  • For rescheduling or digital gift card requests, please contact us at, providing your booking details and preferred resolution.

6. Weather-Related Cancellations:

  • a. In the event of inclement weather affecting the safety of the session, we reserve the right to cancel and reschedule the session.

  • b. Participants will be notified in advance, and rescheduling or digital gift card options will be offered.

7. Sanctuary Discretion:

  • a. Cow Companions reserves the right to make exceptions to this policy in special circumstances.

  • b. Such exceptions will be considered on a case-by-case basis and are at the discretion of the sanctuary.

By booking a session, you acknowledge and agree to abide by the terms of this refund and cancellation policy.

Thank you for supporting our mission at Cow Companions. We look forward to providing you with a memorable and enjoyable experience with our gentle and loving cows.

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